- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Terry is a savior! We hit a pretty massive bump on our way to steamboat during a 2 week long road trip. Our wheel was visibly askew and our brand new 2020 Tacoma was pulling to the left. We were pretty distraught as the truck was not even 3 months old. We got to our camping spot, found some WiFi and found Doran's. Our camping neighbor happened to be the owner of Mahogany Ridge, Charlie. Charlie confirmed that we chose the right shop and eased some of our worry. We left super early to make it to Doran's to inquire about service. Terry helped us and was very kind and transparent about how busy they were due to Labor Day Weekend. He took our number and told us he would call if he could fit us in that day. We drove into town to explore and wait for his call. Terry called around 2pm! We brought the truck in and we were back on the road within an hour. Terry and his team truly saved our road trip and we cannot thank them enough. This story will always remind us of what a special place Steamboat Springs is. We cannot wait to be back.Amy & Jack, 11/25/2020
We want to praise and thank Kenneth and Wyntir, owners of Doran's, for helping us out so much while traveling through Steamboat Springs. We were on a 5 week National Parks tour when our car broke down. Wyntir was reassuring when she answered our call for help to get our car towed. Since we were miles away from Steamboat Springs, she had to review landmarks in order to pinpoint exactly where we were. Kenneth arrived promptly and so pleasant to work with. He towed our car to his shop late on a Friday afternoon. He made many phone calls in order to locate a part for our car which had to be shipped from another state. We changed our lodging reservations to stay in Steamboat for 4 nights in order for the part to be received and installed. Much to our surprise, he had the part shipped overnight and had it installed by 2:00pm the next day (on a Saturday when the shop was typically not even opened)! He came in that day to see if the part was there and did the work himself. Needless to say, we were overjoyed to be able to continue our trip, almost without interruption! Both of them were very reassuring, let us use their computer to make lodging reservations, drove my husband to the car rental lot and generally made this experience so much more positive than it could have been. Our hats are off to Kenneth and Wyntir for making what could have been a bad part of our trip into just a bump in the road! Your kindness will never be forgotten! Thanks again!Dennis & Ann P.
Being out of town/state, and broken down car, they were quickly there. Towed me to their shop, took that extra step to get my car in the shop to help me to get back on the road to home. Even though not original thought on problem ended up being worse than thought. They were very gracious letting me leave my vehicle at the shop while I got back home to make arrangements to get my vehicle. ALL the staff were great and so friendly. I highly recommend to anyone and everyone. Thank you.Jennifer H.
Doran Auto Repair is the best place you can take your vehicle for service! Kenny and the guys do an amazing and professional job. The personal service is outstanding! Being in a wheelchair and having someone who understands you and your vehicles special needs is truly a wonderful thing. Thanks Kenny!J.D. S.
Outstanding customer service. If you drive a vehicle in Steamboat Springs, you need to check out this business. They can take care of all your vehicle needs.Doug W.
I had been messing around for two weeks trying to get somebody to diagnose a problem with my truck. Had two different shops in town look at it and couldn't get it figured out. After hassling for days trying to get somebody to take the time to look at it a friend recommended Doran. Ken had it figured out and fixed in a couple hours -- most of which was waiting for parts delivery. Great guys to work with and great service. I'll definitely be back next time I need auto work done.Mike S.